LBTEK is committed to providing users with high-quality products and services. We understand that returns may sometimes be necessary and strive to work with you to make the return process as smooth as possible.

After purchasing from the LBTEK Mall, if you require a return or exchange within 30 days of actual receipt of the product, please contact customer service to discuss the relevant matters. To ensure a smooth process, please confirm that the product meets the following basic return criteria before submitting your request:

1. For standard products, if there are no quality issues, returns are only accepted for items that remain unopened, in their original packaging, and with all accessories included.

2. For customized products, unless there is a quality issue with the product itself, returns are not accepted regardless of whether the product has been opened or not.

Please note that the LBTEK Mall only covers the shipping costs for returns or exchanges caused by issues related to the product's appearance, quality, or functionality (as defined in the LBTEK Mall's "Product Description"). If the return or exchange is due to reasons other than issues with the product's appearance, quality, or functionality, the customer is responsible for the return shipping costs.

If you have any further questions, please feel free to contact customer service. We are happy to provide detailed answers.

Thank you for your trust and support of LBTEK. We will continue to improve our services to provide you with a more secure shopping experience.